F.A.Q.
ABOUT THE PLUSHIES
Where are your products made?
I make all the items available on my shop in my studio in Denmark.
Are your plushies safe for children?
Yes, all materials used (yarn, stuffing, sewn-in labels, etc.) are compliant to EU regulations to ensure a safe product from birth.
I do not use small parts (such as plastic eyes) which could be a choking hazard.
All toys are compliant with EU safety regulations: CE tested and bear the CE mark.
Can I use my plushies as toys for my dog/cat?
NO. Crochet plushies are not safe for pets to play with as they can tear them open with their teeth which could present a choking hazard.
How should I care for my plushie?
As stated on all sewn-in labels and on the care instruction cards, your plushie should be hand-washed. Ideally, spot clean the stained area with a damp cloth.
You should let your plushie air dry, avoiding direct sun. No dryer or other heat source.
ORDERING AND SHIPPING
Do you accept custom orders?
As all toys need to be CE tested before being sold, and it is costly, I currently do not accept custom orders.
However, if you are interested in a product but would like it a different color than what is currently available on the website, I can make it happen. You just have to contact me by filling a contact form.
How long will it take for my plushie to be shipped?
A shipping delay should be expected as I make your plushie when I receive your order (currently 10 to 14 days).
Where do you ship your plushies?
I ship my plushies in Denmark and across EU.
How is the shipping price determined for my package?
The shipping price is fixed by the carrier.
How is my plushie shipped?
Your plushie will be shipped in a cardboard box with tissue paper and a card containing care instructions.
How is my pickup point determined if I choose this deliver method?
If you choose to have your order delivered to a pickup point, I select the one closest to your address. If you would like to get your plushie delivered to another pickup point and I have not sent your order yet, you can write me and we will choose a different one.
What if I am not satisfied with my order?
If you have any concern regarding your order, please contact me through the contact form on the corresponding page or by email. We will work through a solution.
OTHER
Is AI involved in your creative process?
No. All my work is handmade without AI.
Who is behind the artwork of your logo?